Annual subscriptions handle seats differently than monthly plans. This article explains what happens when you add a seat to your annual plan, how billing works, and how to remove a seat.
Note: This article applies to annual plans only. If you're on a monthly plan, see Understanding prorated charges on your invoice instead.
How seats work on an annual plan
When you purchase a seat on an annual subscription, it stays on your contract until you ask us to remove it. Annual seats aren't self-serve. You can add seats in your account, but removals (like canceling an annual plan) require contacting our support team.
There are two scenarios to know about.
1. Seats purchased with your base plan
If you add seats at the same time you start your annual subscription, those seats are billed in full for the year and stay on your contract for the duration of the term. They'll renew automatically with your subscription each year unless you contact us to remove them.
2. Seats added partway through your annual term
If you add a seat mid-cycle, you're only charged for the portion of the year that's left until your renewal date. That seat then becomes part of your subscription going forward and will renew with the rest of your plan.
In other words: you only pay for the time you actually use that seat between when it's added and your next renewal.
A worked example
Let's say your annual subscription renews on May 1, and you add 1 additional seat in January.
What happens | When |
Seat added | January 1 |
You're charged for the seat from January 1 through April 30 (about 4 months) | At the time the seat is added |
Seat renews as part of your full annual plan | May 1 |
You're never charged for time you haven't used, and the seat carries over into your next annual term automatically.
How to remove a seat
Annual seats can't be removed from your account on your own. To remove one, email us at support@gatherit.co or message us through the in-app chat in the lower right-hand corner of your account.
Two things to keep in mind:
Removals take effect at your renewal date. Just like canceling an annual plan, seat removals don't refund the unused portion of your current term. They take effect when your subscription renews.
Tell us in advance. Reach out before your renewal date so we can update your contract in time for the next billing cycle.
Good to know
Annual plans don't generate proration line items on invoices. We charge mid-cycle seat additions at the time of addition, not on your renewal invoice.
Annual plans can't be canceled self-serve. Like seat removals, plan cancellations must go through our support team. See our Cancellation Policy for more.
Annual seats are non-refundable. We don't refund unused time on annual seats, so we recommend the monthly plan if you're still figuring out how many seats you need.
Still have questions?
Reach out via the in-app chat in the lower right-hand corner of your account, or email us at support@gatherit.co. We're happy to help.