Trouble Shooting

Having issues with Gather? Start here.

5 articles in this collection
Written by Scottie Elliott and Marie Parajes

PDF attachments are not included in the spec sheets and packages.

What to do when PDF files are not getting included in the spec package.

Written by Marie Parajes
Updated over a week ago

Gather page is slow to load or stuck on loading.

What to do if Gather is loading slowly.

Written by Marie Parajes
Updated over a week ago

Designer discount and mark-up didn't auto-populate even though they are set on the contact list.

Learn why your discount and mark-up are not showing up when you're adding an item.

Written by Marie Parajes
Updated over a week ago

Gather sign-in page says, "Your connection is private."

Learn why your page shows this warning and how to fix it.

Written by Marie Parajes
Updated over a week ago

Clearing Your Browser Cache

How and why you should clear your cache...

Written by Scottie Elliott
Updated over a week ago