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Check Invitation Status and Resend an Invitation

See who has accepted their Gather invitation and send a new invitation to anyone who hasn't.

Written by Scottie Elliott

See whether the team members and clients you've invited have accepted, and send a new invitation if they can't find the first one.

The Owner, Super Admins, and Associates can resend invitations.

Check Who Has Accepted

  1. On the left side of your account, hover over the profile icon in the bottom corner and select Company Profile.

  2. Click Team Members.

  3. Look at the Status column. Active means the person has set up their login. Invited means they haven't accepted yet.

  4. (Optional) Hover over Invited to see when the invitation was first sent and when it was last sent.

💡 You can also see pending invitations on a project. Open the project's Overview. Anyone who hasn't accepted has an Invited tag next to their role on the Project Team card.

Resend an Invitation

  1. Go to Company Profile > Team Members.

  2. Hover over the person's row and click the Resend invitation icon (the paper plane).

  3. Gather sends a new invitation email and shows Invitation sent.

You can also resend from the project Overview. On the Project Team card, hover over the person and click the Resend invitation icon next to their Invited tag.

Good to Know

  • Only the newest email works: each time you resend, the link in earlier emails stops working. Ask your team member or client to use the most recent email.

  • Invitations don't expire: your team member or client can accept whenever they're ready.

  • Wait a few minutes between resends: you can resend to the same person once every 5 minutes.

  • Already on Gather: someone who already has a Gather login (for example, a client who also works with another designer) shows as Active right away and uses their existing login.

Troubleshooting

Problem

What to check

I don't see the Resend invitation icon

The icon only appears when you hover over someone whose status is Invited. Limited Associates can't resend invitations.

It says an invitation was just sent

You can resend once every 5 minutes. Wait a few minutes and try again.

It says the address is blocked from receiving our email

That address bounced or marked a Gather email as spam. Check the address is correct. If it is, contact support and we'll clear the block.

My client says the link doesn't work

They're probably using an older email. Ask them to open the most recent invitation, or resend it.

The invitation still hasn't arrived

Ask them to check spam and promotions folders and search for has invited you to Gather. Double-check the email address on the Team Members page.

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