Problem

What to check

I don't see Add Associate or Add Client

Only the Owner and Super Admins can add team members and clients. See Team Member Roles & Permissions.

It says the user is already a company team member

That person is already in your account. Check both Core Team and Clients on the Team Members page. To give them more projects, edit their project access instead of adding them again.

It says a user with this email address already exists

Retype the email address in all lowercase letters, then try again. If you still see it, contact support.

I can't tell whether they accepted

Check the Status column on the Team Members page. See Check Invitation Status and Resend an Invitation.

The invitation didn't arrive

Ask them to check spam and promotions folders and search for has invited you to Gather. Then resend it.

The link in the email doesn't work

Only the most recent invitation works. Ask them to use the newest email, or resend it.

Resending says the address is blocked

That address bounced or marked a Gather email as spam. Check the address. If it's correct, contact support and we'll clear the block.

Resending says to wait a few minutes

You can resend to the same person once every 5 minutes.

They accepted but can't log in

Once they've set a password, they sign in at https://gatherit.co/users/sign_in. The link in the invitation email no longer works.